Shipping policy

Shipping Policy for Bucking 90 Leather Co.

Effective Date: November. 30th, 2024

At Bucking 90 Leather Co., we pride ourselves on delivering high-quality products to our customers efficiently and reliably. This Shipping Policy explains how we process, ship, and deliver your orders. Please read it carefully to understand our terms.

1. Processing Time

  • Standard Orders: All standard orders are processed within [Insert Timeframe, e.g., 3–5 business days] after payment confirmation.
  • Custom Orders: Custom or personalized products require additional time due to the handcrafted nature of our work. Processing times for custom orders will be communicated during the design phase and may vary depending on the complexity of the project.

Delays: During peak times (e.g., holidays, promotions), processing times may be extended. We will notify you of any delays as soon as possible.

Please note: Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Methods and Rates

We offer a variety of shipping options to meet your needs:

  • Standard Shipping: Delivery within [Insert Timeframe, e.g., 5–10 business days].
  • Expedited Shipping: Faster delivery within [Insert Timeframe, e.g., 2–5 business days].
  • Overnight Shipping: For urgent orders (availability depends on location).

International Orders:
Shipping to international destinations typically takes [Insert Timeframe, e.g., 10–20 business days], depending on the location and chosen shipping method. Exact times and costs will be calculated at checkout.

Shipping costs are based on the weight, size, and destination of the package. The final cost will be displayed at checkout before you complete your order.

3. Shipping Carriers

We partner with trusted carriers such as [Insert Carriers, e.g., Canada Post, FedEx, UPS] to ensure your order is delivered securely and on time. The carrier selected may depend on your location, shipping method, or product size.

For international orders, additional carriers may be used to ensure proper delivery to your region.

4. Order Tracking

Once your order is shipped, you will receive an email confirmation with a tracking number and a link to track your package.

  • You can use this tracking information to monitor your shipment’s progress and estimated delivery date.
  • If you do not receive tracking information within [Insert Timeframe, e.g., 2–3 business days] of your shipping confirmation, please contact us at bucking90.leatherco@gmail.com.

5. Customs, Duties, and Taxes

  • Domestic Orders: Canadian orders include any applicable provincial or federal taxes at checkout.
  • International Orders: Import duties, taxes, and fees may apply to orders shipped outside of Canada. These charges are the responsibility of the recipient and are not included in the product or shipping costs displayed at checkout.

Please check with your local customs office for information about potential charges. Failure to pay customs fees may result in delays or the return of your package.

6. Shipping Limitations

We currently ship to the following regions:

  • Canada
  • United States
  • Select international destinations

If your region is not listed, contact us at bucking90.leatherco@gmail.com to inquire about shipping options.

We are unable to ship to P.O. boxes or APO/FPO addresses at this time.

7. Lost, Stolen, or Damaged Packages

At Bucking 90 Leather Co., we take great care to ensure your order is securely packaged. However, unexpected issues can arise:

  • Lost Packages: If your package does not arrive and tracking information is unavailable or incorrect, please contact the carrier directly. If the issue is unresolved, email us, and we will assist in filing a claim or finding a resolution.
  • Stolen Packages: Unfortunately, we are not responsible for theft or packages marked as "delivered" but not received. For added security, consider shipping to a workplace or secure address.
  • Damaged Packages: If your order arrives damaged, please email us at bucking90.leatherco@gmail.com with detailed photos of the damage, packaging, and shipping label. We will work to replace or repair the item where possible.

8. Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping information at checkout. If an order is returned to us due to an incorrect or incomplete address, the customer is responsible for additional shipping charges to resend the item.

If you notice an error in your address after placing an order, please contact us immediately at bucking90.leatherco@gmail.com. We will do our best to correct it before shipping, but we cannot guarantee changes once the order has been processed.

9. Shipping for Custom Orders

Custom orders are made-to-order and require additional time for production. Shipping estimates for custom items will be provided at the time of purchase.
Please note that custom orders are final sale and cannot be returned or exchanged.

10. Returns and Exchanges

Please refer to our Return Policy for detailed information on how to handle returns or exchanges. Note that shipping costs for returns are the responsibility of the customer unless the item is damaged or incorrect due to our error.

11. Contact Us

For any questions or concerns about shipping, please don’t hesitate to contact us:
Email: bucking90.leatherco@gmail.com

Thank you for choosing Bucking 90 Leather Co. We appreciate your business and are committed to delivering your order safely and efficiently!