CUSTOM ORDERS

Due to the personalized nature of our work, all custom and made-to-order products are considered final sale once the design has been approved and production has begun.

Custom orders include, but are not limited to:

  • Custom belts
  • Wallets
  • Roughstock chaps
  • Spur straps
  • Knife sheaths
  • Custom footwear
  • Personalized leather goods
  • Any item featuring custom tooling, names, initials, logos, or special sizing

Customers are responsible for reviewing all design details, spelling, measurements, and specifications before approving their order. Once approval has been given, changes may not be possible.

If a mistake is made during production by Bucking 90 Leather Co., we will repair, replace, or remake the item at our discretion.

NON-CUSTOM PRODUCTS

Items that are stocked and sold without customization may be eligible for return or exchange within 14 days of delivery.

To qualify, products must:

  • Be unused and unworn
  • Be free from damage, stains, or odours
  • Be returned in their original condition
  • Include any original packaging or tags
  • Be accompanied by proof of purchase

Once the item has been inspected and approved, a refund, store credit, or exchange may be issued.

Original shipping charges are non-refundable.

DAMAGED OR DEFECTIVE ITEMS

We take pride in our craftsmanship and carefully inspect every product before it leaves our workshop. If your order arrives damaged or you believe there is a manufacturing defect, please contact us within 7 days of receiving your package.

When reaching out, please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the concern
  • Photos of the packaging if shipping damage occurred

After reviewing the information, we will determine the best course of action, which may include repair, replacement, or another appropriate solution.

Please note that natural leather characteristics such as scars, wrinkles, grain variation, and color differences are not considered defects. These unique markings are part of what makes each handcrafted piece one of a kind.

RETURNS & EXCHANGES

If you would like to return or exchange an eligible non-custom item for a different size, color, or product, please contact us before returning your order.

Returns & exchange requests are subject to product availability at the time the returned item is received and inspected.

Custom-made items cannot be returned or exchanged due to sizing errors or changes in personal preference once production has begun.

If you are unsure about sizing before placing an order, we encourage you to contact us and we will gladly help guide you through the measuring process.

HOW TO START A RETURN OR EXCHANGE

To begin a return or exchange request, please contact us by email with the details of your order.

Include:

  • Full name
  • Order number
  • Product being returned
  • Reason for the return or exchange
  • Photos if applicable

Please wait for confirmation and return instructions before shipping any item back to us. Returns sent without prior approval may be refused.

RETURN & EXCHANGE SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an error was made by Bucking 90 Leather Co.

For your protection, we recommend using a shipping service that includes tracking and insurance. We cannot be responsible for packages that are lost, stolen, or damaged while being returned to us.

Shipping charges associated with the original order are non-refundable unless required by applicable law.

FINAL SALE ITEMS

The following items are considered final sale and cannot be returned, refunded, or exchanged:

  • Custom and personalized products
  • Gift certificates
  • Digital products or discount codes
  • Limited-edition releases
  • Clearance or sale items
  • Products marked "Final Sale"

These purchases are non-refundable except where required by law.

Our Commitment

At Bucking 90 Leather Co., we build products intended to last for years of everyday use. We stand behind the quality of our craftsmanship and want every customer to be proud of what they receive.

If you ever have questions or concerns about your order, we encourage you to reach out. Open communication allows us to provide the best possible service and ensure every piece carrying the Bucking 90 name meets the standard we strive for.